top of page

Billing Support

  • What is Charlotte’s Best?
    Charlotte’s Best invites, engages and allows you, our audience, to recognize the best businesses, organizations and people in our area. Our focus is on businesses and professionals who support, serve and do business in the Charlotte area.
  • When do nominating and voting start?
    Nominations and voting will take place on VoteCharlottesBest.com.
  • Do I Have to Register?
    Nomination surveys require registration of basic information from the submitter for when we need to clarify an entry. We do offer you the opportunity to share your name and email with us so that we can keep you up to date on the program. You may submit your nominees in any given topic area and return to complete the survey any time before deadline. Registration may be necessary in the voting phase to promote fair voting. You may be asked for your name and email address. The Charlotte Observer does not review or consider factors such as business licenses, trade affiliations, Better Business Bureau ratings, or online ratings when determining nominees or winners. Charlotte's Best nominations and winners are solely chosen by the public through online nominations and voting.
  • Can I vote by paper or in person?
    No. All nominations and voting are done through our website and links to our voting platform at VoteCharlottesBest.com.
  • How does nominating work?
    We rely on our audience to supply us with the names of outstanding people, businesses and establishments in each of the 224+ categories. Once the nominees are finalized, our audience is asked to vote on one choice in each category. Per our guidelines, you are allowed to nominate without limits and during voting, you can vote once every 24 hours. Our audience and business owners nominate their favorites by selecting one of 11 topic areas: Eat & Drink, Education, Financial, Health & Beauty, Home & Garden, Law, Motors, Real Estate, Services, Shopping, and Things to Do. Nominees should be individuals and businesses that serve the Charlotte area. ​Nominating is as simple as entering a name and city in text entry fields. It’s best, but not required, to provide additional information on the nominee so that we can verify them (Phone number, address, URL). You may return any time before 5PM on Friday, June 21 to add nominations. Businesses with multiple locations will appear as a single nomination for the voting phase, unless otherwise specified by the business. Business associates and advertisers of The Charlotte Observer and any other owner-affiliated company are not given special treatment, including but not limited to our presenting sponsor. Users are not required to nominate in all categories but must submit the nomination form by hitting the "submit" button at the bottom of the page. Users are permitted to nominate a single business in more than one category.
  • Will everyone that is nominated be on the ballot?
    For a category to qualify for the ballot, there must be a minimum of 5 separate businesses that are competing for votes. If someone is nominated in a category that they do not qualify for, we will make reasonable accommodations to move the nominee to a similar category. Nominees will then be moved to the voting ballot.
  • I’ve been nominated, what is required of me?
    Businesses, organizations, or individuals that are nominated by our audience will be placed on our ballot after they are verified. Should a business earn enough votes to be in the top two they may be required to complete a simple online questionnaire with basic business information including name, location(s), year established, business hours, phone number, web address (if any) and submit or make available a photo of the business, organization or individual. There is no cost or obligation to participate.
  • How are votes tabulated?
    Nominations and votes are tabulated by a third party. The Charlotte Observer and its affiliates do not know the results of the contest until after the votes are tabulated. In each category, our audience votes on their favorite nominee. You are permitted to vote in each category once per day. Businesses, institutions, individuals, and schools are encouraged to promote the contest in order to gain nominations and/or votes. Competitive advertising, special offers, and campaigns are permitted; however, The Charlotte Observer at its sole discretion reserves the right to exclude from the competition any businesses or individuals that engage in activities intended to “rig” or “fix” the voting process. Votes that are suspect may be disqualified in the count. ​Use of bots, robotic, repetitive, automatic, programmed, vote exchange websites, vote “farming”, scripts or other automated means designed to circumvent “one ballot per person per day” rule, are not allowed. Contestants discovered using these methods for vote acceleration are subject to suspected votes being disqualified without notice, and the jeopardy of the Contestant being completely disqualified and removed from the competition. Contestants risk disqualification if they use promotions involving quid pro quo strategies, such as, but not limited to "vote for us, and we’ll enter you into a drawing" or "vote for us, and we’ll give you a discount." These approaches create an unfair advantage by incentivizing votes, which goes against the contest guidelines and can result in disqualification to ensure a level playing field for all participants. Business associates and advertisers of The Charlotte Observer and any other owner-affiliated company are not given special treatment, including but not limited to our presenting sponsor.
  • Can I "write-in" a business during voting?
    All nominations have to be verified prior to being placed on the final ballot. During the nomination process, we welcome all submissions. ​Our ballot is a closed ballot. However, we will consider late entries into an established category by request. All late entries must be emailed to support@VotedCharlottesBest.com or use our Contact Form for consideration. 
  • When will the winners be announced?
    The names of the winners will be posted and announced on Sunday, October 27 on VotedCharlottesBest.com and honored in our Charlotte’s Best special winners' magazine. In the event of a tie in any category, more than one winner or runner-up may be awarded. ​Charlotte’s Best and the unique logos are the property of The Charlotte Observer and may only be used with express, written permission. Logos are licensed to winners at a marketing spend or direct payment of $1,595 or more. Charlotte’s Best merchandise does not count toward the logo license spend.
  • I'm a winner! How do I get the official winners logos?
    Best of Bradenton and the unique logos are property of the Charlotte Observer and may only be used with express, written permission. Logos are licensed to winners at a marketing or spend or direct payment of $1,595 or more. Charlotte’s Best merchandise does not count toward the logo license spend.
bottom of page